Does TTI work with Best Western and the MVP program?
Yes, the MVP program is still in place. TTI will work with Best Western to secure excellent rates and your league/club will still receive the 5% rebate for all Best Western rooms booked through TTI. If a Best Western hotel is not available, TTI will provide you with other lodging options.
What are the benefits of working with TTI?
Online reservation process
Room block rates pre-negotiated
Individual email reservation confirmations
Group Leaders receive team reservation status updates
Why do I need to select a team leader?
TTI will work with that individual to coordinate hotel arrangements for the team. Working with one designated individual eliminates confusion and duplication of effort.
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As a team leader, do I need credit card information for every room reservation or will the bill for our entire room block go on my credit card?
Each individual will guarantee his/her own room when they make their reservation online.
Why Aren’t My Preferences (Bed Types, Adjoining Rooms, Rollaway Beds, etc.) Guaranteed?
All rooms we obtain for events and groups are non-smoking (unless a smoking room is specifically requested) and sleep four. The room bed types are either double-doubles, queen-queen or, have a king bed (or a queen bed) with a full-size pull-out sofa. We realize many individuals prefer double-doubles, but in order to accommodate the number of individuals needing rooms within a reasonable proximity to events we must typically take rooms which accommodate up to 4 persons consisting of the bedding types listed above.
Other preferences -- such as adjoining rooms, roll-a-ways and room locations -- are often limited by the number of similar requests across teams, the hotel structural floor plan, fire laws, etc. As a result, we will state your preferences to the hotel, in writing. The hotel will do their best to accommodate them, but cannot guarantee them.
Why Can’t I Call the Hotel Directly to Make/Check on My Reservation?
We contract with the hotels to hold the room blocks in each community that should accommodate the anticipated number of team rooms needed. The contract requires that the hotel refer any requests for rooms back to us so that we can ensure that everyone is included in our block and gets the group rate we have negotiated. This also greatly helps group leader since we can track all reservations for a team and ensure that everyone on the team can get their rooms.
Updates regarding reservations are sent to the hotels on a scheduled basis. As a result, the hotels will not immediately have all individual reservation information and changes. For this reason, individuals must contact Traveling Teams (not the hotel) regarding their reservations and changes.
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Why Can’t I Open the Link I received from my Group Leader to Make My Reservation?
The most common reason is that you do not have an updated version of Adobe Acrobat. We provide a free link for this in the cover e-mail. Simply click where indicated, and you will be prompted to make the Adobe updates. Once you have completed this, the link should work fine.
If this is not the case, you may have a firewall that is blocking access to the link. If so, when you open the document or click on the link, your system asks “Do You Trust the Link?”. Click yes, and you should be able to proceed. If you still are unable to open the link, please call the Traveling Teams individual reservations line at 1-800-821-4338 between 7:00 a.m.-2:00 p.m. PT Monday-Friday.
Why Haven’t I Received My E-Mail Confirmation that I Made My Reservation?
The main reason we find individuals do not receive e-mail confirmations is they have a spam filter or a firewall which blocks the e-mail. Therefore, we recommend first checking your junk or spam e-mail box to see if the e-mail was routed there.
If you still do not find it, there may have been a routing issue (you may have accidentally made a typo in the name of your e-mail address or there was a server issue). Please call the Traveling Teams individual reservations line at 1-800-821-4338 between 7:00 a.m.-2:00 p.m. PT Monday-Friday and we will be happy to send you another copy.
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